Customer Service jobs in Newcastle

About customer service roles

Customer service roles handle enquiries, orders, complaints and account support by phone, email or chat. They appear across retail, utilities, insurance, government and healthcare, and many offer structured training and clear pathways into team leadership.

Typical duties

• Respond to customer enquiries by phone, email and chat
• Resolve complaints within policy
• Update customer records accurately
• Meet response and resolution targets

What employers look for

Employers hiring customer services typically look for demonstrated office experience, strong written communication, accuracy with systems and records, and comfort working with confidential information. Experience with common Australian business software — Microsoft 365, Xero or MYOB, practice or records management systems — is regularly named in advertisements.

Applying for these roles

Every customer service listing on AdminJobs.com.au includes the employer's contact details, and most include a direct link to the employer's own application page. Applications are made directly with the hiring organisation; we do not collect CVs or hold candidate profiles.