Customer Service Officer
Coastline Energy · Newcastle West, Newcastle
Listed 3 days ago
Coastline Energy supplies solar and battery systems to households across the Hunter. We are looking for a customer service officer to look after customers from signed contract through to installation and aftercare.
Being the main contact for customers between signing and installation. Scheduling installers and coordinating grid connection paperwork.
This is a full role description available on application. Customer service experience in energy, trades or a contact centre is essential.
Key responsibilities
- Being the main contact for customers between signing and installation
- Scheduling installers and coordinating grid connection paperwork
- Resolving billing and warranty enquiries by phone and email
- Keeping the CRM up to date with every customer interaction
- Working with the operations team to clear scheduling bottlenecks
What you will need
- Customer service experience in energy, trades or a contact centre
- Clear phone manner and strong written follow up
- Comfort with a CRM and multiple systems at once
- Interest in renewable energy is a plus
What is on offer
- Hybrid week, two days in the Newcastle West office
- Quarterly team bonus based on customer satisfaction
- Growing business with real progression into team leadership
How to apply
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