Contact Centre Consultant
Southern Cross Connect · Geelong, Geelong
Listed 9 days ago
Southern Cross Connect runs inbound customer support for utilities and insurance brands. We are hiring casual consultants for our Geelong contact centre with paid training starting in the next intake.
Handling inbound calls about accounts, billing and service changes. Resolving issues at first contact wherever possible.
This is a full role description available on application. Previous contact centre or retail customer service experience is essential.
Key responsibilities
- Handling inbound calls about accounts, billing and service changes
- Resolving issues at first contact wherever possible
- Recording accurate notes in the client CRM
- Meeting quality and adherence targets in a rostered environment
- Escalating complex or vulnerable customer cases appropriately
What you will need
- Previous contact centre or retail customer service experience
- Availability for a rotating roster between 8am and 8pm
- Reliable internet and a quiet space if working from home later
- Clear communication and comfortable with targets
What is on offer
- Paid four week training with a dedicated coach
- Casual loading plus shift penalties on evenings
- Pathway to permanent part time for strong performers
How to apply
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